Joan

Alistair John Kenworthy

I was playing the game Hidden Valley about two weeks ago and the game froze part way through a free spins round...i contacted the chat room and your staff logged in with my details and could not get it to reload. i was told the problem was being forwarded to the game provider and I had to wait for a response. After a couple of days I could access the game but the free spins round had gone - as had my accumulted winnings up to the game crashing. I feel I have now waited lkong enough and would like to know what will be done tody.

today

Joan

Hello, welcome to our live chat. Please, let me check your account.

We got feedback from our technical department and they didn't manage to fix the issue. The only thing that we can do at the moment is to offer you a free bonus as compensation.

Alistair John Kenworthy

no - i do not want a bonus with wagering requirmenets - i would like a return of the winings accumulated up to the game crashing - and extra for the 5 remaining spins

Joan

If you want to send a complain again, we suggest you to do that by sending an e-mail to suppot@4crownscasino.com

Alistair John Kenworthy

nope - i do not wish to complain either - i require a return of my funds. Now - the choices are very few - either my funds are returned or I would like this account closed and I will then spend the next few days posting on all casino sites the ansswer given by yourselves

Joan

In order to close your account, you have to send your request to vip@4crownscasino.com because I cannot close your account since you are VIP player.

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