Complete Online Casinos FAQ

Your Frequently Asked Questions answered

If you're new to online casino and want to do some research or just have a few questions that you cant get a straight answer to then this might just be the guide for you. This is our complete FAQ Guide to Online Casinos that we're updating constantly to bring you the answers and information you need to stay safe playing casino online.

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Frequently Asked Questions

If you're a new player and you've yet to experience the thrill of online casino we suggest you hold off diving straight in and get to grips with the basics of online gambling. Principally, we'll answer everything you need to know to help you when getting started playing casino online.

    This can vary from casino to casino, however, there are some critical pieces of information that must be supplied by All Players if you are registering with a regulated online casino such as with the Malta Gaming Authority or UK Gambling Commission.

    At a minimum here is what you should expect to have available when registering at a new casino: 

    • Full Name
    • Address
    • A Valid Email Account
    • A Valid Mobile Telephone No.
    • Date of Birth

    After you have created an account you may need to provide further information, especially if you are planning on gambling with larger amounts of cash. Generally speaking if you're playing below limits of around £2000 you should be okay with providing the above information. However, if you are a high roller, wanting to gambling in excess of £2000 most casinos will often require that further documents of identity be provided. Although this can seem unsettling at first, it is fairly standard practice to prevent money laundering throughout the European Economic Region.

    This question has been around for as long as online casinos have existed, or in fact as long as casinos, in general, have been around - online or otherwise!

    There is a simple answer to this. Yes. You can beat online casinos. However, do not be fooled by that answer as the odds, of course, are stacked in the favour of the house by design.

    In some way's you could interpret this as a casino being "rigged", although mostly when people ask if online casinos are rigged they are referring more to illegal activities such as manipulating the odds and/or ensuring that players can never win big. 

    UK Gambling CommissionUnfortunately, the answer to the rigged part is not so simple as this industry has a dark history that is littered with criminal activity dating back to way before the internet even existed.

    Thankfully though in today's worlds there are simple steps you can take to ensure that you can avoid any dark paths such as ensuring that you look out for the UK Gambling Commission logo and verify the link on their site.

    If you want to skip all the aggro you can check our list of new casinos sites that hold a UKGC license. All sites listed have been vetted and verified already by the team here at TheCasinoDB so you can play safely in the knowledge that the casino is being continually monitored to ensure fairness. 

     

     

    In the United Kingdom you must be at least 18 years of age to place a bet on any online slots, casino games or sports betting markets. The only exemption from this is the National Lottery which currently only requires you to be over 16 in order to take part.

    This is a really interesting question posed by one of our readers a few weeks back. The answer is Yes - technically this is possible. In much the same way as land-based casinos will throw you out if you're caught counting cards at a blackjack table, an online casino generally reserves the right to not provide a service to a player at their discretion.

    In most cases, though it's very unlikely that an online casino would ban a player for winning, mainly for two reasons: 

    • It's bad for business, and...
    • They want to try and win their money back!

    The thing about gambling is that most players, even if they've won will always be up for another spin at the tables. Only the smart gamblers manage to walk away after a big win which is the main difference between the winners and the losers.

    Online Roulette Bet Type
    Payout / Odds
    Straight Up (Single Number)  35/1
    Split Bet (Two Numbers)  17/1 
    The Trio (Three Numbers) 11/1
    The Corner (Four Numbers) 8/1
    The Beast (American Only) 6/1
    The Line (Six Numbers) 5/1
    Red or Black Evens 1/1
    High or Low 2/1
    Odd or Even 2/1
    Column Bet 2/1
    Dozens 2/1

    There are two different types of Roulette including American and European Roulette, for each the odds and the house edge is different as there is an extra number to land on in the US version with a double zero shifting the odds slightly.

    Odds of Picking the Number in Roulette
    • European Roulette: 36/1
    • American Roulette: 37/2
    House Edge in Roulette
    • European Roulette: 2.7%
    • American Roulette: 5.3%

    Sure, if you have a legitimate claim against an online casino you can definitely take them to court. Ultimately as a regulated industry when you signup and deposit at an online casino you agree to a pretty specific set of terms and conditions. If you play within those and win, it's all audited via third party suppliers as well as the casinos themselves so its almost impossible for a casino to avoid paying you out if you have a legitimate claim.Phil Ivey Facepalm

    That said, there is a big BUTT in here. Unfortunately, there are some pretty interesting terms that you might be surprised about when it comes to a casino, be it online or offline. Gambling at a casino is a game of chance, however, that game of chance is still governed by a specific set of rules that must be set out in detail for each game available. If for any reason those rules are not adhered to, either from a manual intervention from a player or even from a malfunction of some sort then the casino is actually entitled to withhold the winnings and simply refund your stake.

    There's a really great example in recent history of Phil Ivey (one of the best poker players in the world) who won over £7million at a Genting casino in London, only to have his winnings withheld on account of him manipulating the odds in his favor. Ivey challenged against Genting in the supreme court and lost in his attempt to sue the casino on account of using underhand tactics and effectively tipping the odds in his favor to win.

    So in short, Yes you can sue an online casino if they don't pay out. However there are some instances where a casino is perfectly entitled not to pay out, so it can depend a lot on the circumstances.

    A "Live Dealer" is where someone is employed by an online casino to present and "Deal" on camera with traditional casino games such as Roulette, Blackjack, and Baccarat. This concept is very popular among UK Casino players as it is often seen as more trustworthy than the RNG (Random Number Generator) equivalents, although mathematically there is no real difference.

Not found what you're looking for? Get in touch and ask as a question directly by dropping us an email at [email protected] so we can answer your questions.


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